Quality outcomes in NHS library and knowledge services. Issue 2 (15th January 2021)

• Record Type: Journal Article
• Authors: Edwards, Clare; Gilroy, Dominic
• Is Part Of: Performance measurement and metrics. Volume 22:Issue 2(2021)
• Page Start: 106
• Page End: 116
• Publication Date: 2021-01-15
• Subjects: NHS -- Healthcare -- Quality -- Impact -- Outcomes -- Evaluation -- Metrics -- Service improvement; Libraries -- Evaluation -- Periodicals; Libraries -- Quality control -- Periodicals; 025.005
• DOI: 10.1108/PMM-07-2020-0040
• Languages: English
• ISSNs: 1467-8047

Abstract

Abstract : Purpose: This paper aims to demonstrate the approach taken in delivering the quality and impact elements of Knowledge for Healthcare, the strategic development framework for National Health Service (NHS) library and knowledge services in England. It examines the work undertaken to enhance quality and demonstrate the value and impact of health library and knowledge services. It describes the interventions developed and implemented over a five-year period 2015–2020 and the move towards an outcome rather than process approach to impact and quality. Design/methodology/approach: The case study illustrates a range of interventions that have been developed, including the outcomes of implementation to date. The methodology behind each intervention is informed by the evidence base and includes professional engagement. Findings: The outcomes approach to the development and implementation of quality and impact interventions and assets provides evidence to demonstrate the value of library and knowledge staff to the NHS in England to both high-level decision-makers and service users. Originality/value: The interventions are original concepts developed within the NHS to demonstrate system-wide impacts and change. The Evaluation Framework has been developed based on the impact planning and assessment (IPA) methodology. The interventions can be applied to other healthcare systems, and the generic learning is transferable to other library and knowledge sectors, such as higher education.