Impact of interpersonal justice and information accuracy in a pharmaceutical supply chain: a survey-based analysis. Issue 2 (8th April 2021)

• Record Type: Journal Article
• Authors: Lee, Changjoon
• Is Part Of: International journal of pharmaceutical and healthcare marketing. Volume 15:Issue 2(2021)
• Page Start: 269
• Page End: 281
• Publication Date: 2021-04-08
• Subjects: Logistics performance -- Interpersonal justice -- pharmaceutical supply chain -- Information accuracy; Pharmaceutical industry -- Marketing -- Periodicals; Medical care -- Marketing -- Periodicals; 338.4761510688
• DOI: 10.1108/IJPHM-06-2020-0046
• Languages: English
• ISSNs: 1750-6123

Abstract

Abstract : Purpose: This study aims to investigate the influence of interpersonal justice, a sub-concept of interactional justice, on information accuracy and logistics performance in the pharmaceutical supply chain. Design/methodology/approach: For this purpose, 600 pharmacies in Korea were surveyed through questionnaires distributed via mail and direct visits and 293 valid responses were used for statistical analysis. Findings: According to the results, the perception of interpersonal justice between buyers and sellers showed a positive effect on information accuracy, which, in turn, had a positive effect on logistics performance within the supply chain. In contrast, interpersonal justice showed an insignificant effect on logistics performance. Practical implications: This signifies that if buyers treat sellers with respect and politeness, the accuracy of the information provided by the seller will improve, which may ultimately have a positive effect on performance. In addition, ethical behavior by both parties ensures information accuracy in the supply chain, even though it does not directly affect performance. Originality/value: In contrast to previous research, which has focused on distributive and procedural justice, the study investigates interpersonal justice and its effects on information accuracy and logistics performance in the pharmaceutical supply chain.