Pereira problem solving. (15th June 2020)

• Record Type: Journal Article
• Authors: Pereira, Leandro Ferreira; Santos, José Pedro
• Is Part Of: International journal of learning and change. Volume 12:Number 3(2020)
• Page Start: 274
• Page End: 283
• Publication Date: 2020-06-15
• Subjects: problem solving -- management -- decision-making -- key performance indicators; Organizational learning -- Periodicals; Knowledge management -- Periodicals; Technological innovations -- Management -- Periodicals; 658.406
• Languages: English
• ISSNs: 1740-2875

Abstract

One of the current challenges in organisations is related to decision-making in adverse, uncertain and complex environments. Problem solving approach is a process of analysis that has been supporting managers. There are several problem solving tools like the fishbone diagram, root cause analysis and five why's that allow an investigation of the problem and its causes. However, due to its limitations, the solutions presented do not always lead to the best results. The proposed model 'Pereira problem solving' ensures a better understanding of the problems and an identification of the best solutions. Through the control group technique (ten companies), the research aimed to compare results between the ad hoc process used by managers to seek problem solutions. After implementing the solutions which resulted from each type of approach (ad hoc vs. Pereira problem solving), the identified key performance indicator was measured to analyse the level of effectiveness of the proposed model.