Business intelligent connection between quality and evaluation methods: a case study. (24th October 2022)

• Record Type: Journal Article
• Authors: Mandellos, Georgios; Tsipianitis, Dimitris
• Is Part Of: International journal of applied systemic studies. Volume 9:Number 4(2022)
• Page Start: 330
• Page End: 343
• Publication Date: 2022-10-24
• Subjects: business intelligence -- information technology -- people's opinion -- surveys -- people's behaviour; System analysis -- Periodicals; 003
• Languages: English
• ISSNs: 1751-0589

Abstract

Nowadays, information and knowledge represent the fundamental wealth of an organisation. Enterprises try to utilise this wealth to gain advantage when making decisions such as a project's acceptance. After a project finishes, a quality management plan defines its quality level. The business intelligence theories help the individual to evaluate the proposed plan in order to target the project's results. But, do all the evaluation methods have the same reliability? We check the project's quality by using paper and online questionnaire administration. Although the scope is the same, there are differences, giving different results. So, we intelligently investigated the quality of the university educational process. The results show that the administration method has a significant effect on overall results. Thus, the quality check of a project using questionnaires needs to have an attentive design, avoid points that introduce uncertainties and able to show the real opinion of the respondents.