End users' resistance behaviour paradigm in pre-deployment stage of ERP systems: evidence from Bangladeshi manufacturing industry. Issue 5 (3rd May 2021)
- Record Type:
- Journal Article
- Title:
- End users' resistance behaviour paradigm in pre-deployment stage of ERP systems: evidence from Bangladeshi manufacturing industry. Issue 5 (3rd May 2021)
- Main Title:
- End users' resistance behaviour paradigm in pre-deployment stage of ERP systems: evidence from Bangladeshi manufacturing industry
- Authors:
- Alzahrani, Ahmed
Mahmud, Imran
Thurasamy, Ramayah
Alfarraj, Osama
Alwadain, Ayed - Abstract:
- Abstract : Purpose: This study proposes a research model to identify the relevant constructs of employee resistance and symbolic adoption in pre-implementation stage of enterprise resource planning systems in manufacturing industries, drawing suitable support from the existing body of literature. The proposed model is a combination of the status quo bias theory and absorptive capacity theory to measure employee resistance that negatively lead to symbolic adoption of a user. Design/methodology/approach: This research used a self-administered questionnaire to survey 221 participants from five organizations in the manufacturing industry, all working towards deploying enterprise resource planning (ERP) systems. Findings: The results show that factors contributing to status quo bias and absorptive capacity impact end-user grumbling. Furthermore, end-user grumbling affects symbolic adoption substantially. Practical implications: This study provides researchers, practitioners and ERP vendors a broader overview of employees' resistance and motivation for using newly deployed systems. Originality/value: In the past two decades, both practitioners and academicians are investigating the technical and non-technical features that assist end-users to adopt the system. Information system theories center on the post-deployment stage, with rare attempts to identify users' resistance and mental willingness to accept technology in the pre-adoption phase, which is very crucial for the successAbstract : Purpose: This study proposes a research model to identify the relevant constructs of employee resistance and symbolic adoption in pre-implementation stage of enterprise resource planning systems in manufacturing industries, drawing suitable support from the existing body of literature. The proposed model is a combination of the status quo bias theory and absorptive capacity theory to measure employee resistance that negatively lead to symbolic adoption of a user. Design/methodology/approach: This research used a self-administered questionnaire to survey 221 participants from five organizations in the manufacturing industry, all working towards deploying enterprise resource planning (ERP) systems. Findings: The results show that factors contributing to status quo bias and absorptive capacity impact end-user grumbling. Furthermore, end-user grumbling affects symbolic adoption substantially. Practical implications: This study provides researchers, practitioners and ERP vendors a broader overview of employees' resistance and motivation for using newly deployed systems. Originality/value: In the past two decades, both practitioners and academicians are investigating the technical and non-technical features that assist end-users to adopt the system. Information system theories center on the post-deployment stage, with rare attempts to identify users' resistance and mental willingness to accept technology in the pre-adoption phase, which is very crucial for the success of ERP. … (more)
- Is Part Of:
- Business process management journal. Volume 27:Issue 5(2021)
- Journal:
- Business process management journal
- Issue:
- Volume 27:Issue 5(2021)
- Issue Display:
- Volume 27, Issue 5 (2021)
- Year:
- 2021
- Volume:
- 27
- Issue:
- 5
- Issue Sort Value:
- 2021-0027-0005-0000
- Page Start:
- 1496
- Page End:
- 1521
- Publication Date:
- 2021-05-03
- Subjects:
- Bangladesh -- Absorptive capacity -- User resistance -- End user grumbling -- Symbolic adoption
Industrial management -- Periodicals
Reengineering (Management) -- Periodicals
Total quality management -- Periodicals
658.4063 - Journal URLs:
- http://www.emeraldinsight.com/1463-1355 ↗
http://www.emeraldinsight.com/journals.htm?issn=1463-7154 ↗
http://firstsearch.oclc.org ↗
http://www.emeraldinsight.com/ ↗ - DOI:
- 10.1108/BPMJ-08-2019-0350 ↗
- Languages:
- English
- ISSNs:
- 1463-7154
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 2934.636500
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British Library HMNTS - ELD Digital store - Ingest File:
- 23485.xml