A comprehensive model for examining multi-dimensional users' trust of m-government services. (26th September 2022)

• Record Type: Journal Article
• Authors: Alkhaldi, Ayman N.
• Is Part Of: International journal of electronic governance. Volume 14:Number 3(2022)
• Page Start: 309
• Page End: 338
• Publication Date: 2022-09-26
• Subjects: comprehensive model -- multi-dimensional -- trust -- m-government -- e-government -- mobile services -- perception of risk -- online transactions -- intention to use -- developing countries -- adoption; Internet in public administration -- Periodicals; Electronic government information -- Periodicals; Political participation -- Technological innovations -- Periodicals; 352.3802854678
• Languages: English
• ISSNs: 1742-7509

Abstract

Though the literature has identified that trust construct is the entrance to e-government adoption, previous studies have measured the effect of trust using general sub-dimensions, which leads to generalised results. However, trust is a wide-ranging concept and warrants conceptualisation as a multi-dimensional factor and the primary indicator of a user's perception in online transactions. Therefore, this research proposes a multi-dimensional trust model to better understand the possible determinants associated with the concept of trust in users' intention to use m-government services. This study utilised Structural equation modelling using AMOS software. The results distinguish between trust sub-dimensions and show that users trust governmental capabilities, trust information quality, and trust mobile phones capabilities can increase their intention to use m-government services, but not users' trust in the government's involvement, trust m-government systems, trust personal technical literacy; nor help desk service quality. Users trusting m-government systems can decrease their perception of risk.