Motivational approach to team service performance: Role of participative leadership and team-inclusive climate. (September 2022)

• Record Type: Journal Article
• Authors: Ali, Ahsan; Ali, Syed Muhammad; Xue, Xianfang
• Is Part Of: Journal of hospitality and tourism management. Volume 52(2022)
• Page Start: 75
• Page End: 85
• Publication Date: 2022-09
• Subjects: Participative leadership -- Team service goal generation -- Team service goal orientation -- Team-inclusive climate -- Team service performance; Hospitality industry -- Management -- Periodicals; Tourism -- Management -- Periodicals; Hospitality industry -- Australia -- Management -- Periodicals; Tourism -- Australia -- Management -- Periodicals; Hospitality industry -- Management; Tourism -- Management; Australia; Electronic journals; Periodicals; 338.4791068
• DOI: 10.1016/j.jhtm.2022.06.005
• Languages: English
• ISSNs: 1447-6770

Abstract

Abstract: This study develops and tests a theoretical model for an underlying motivational mechanism linking participative leadership with service performance based on team motivation theory. The model proposes that participative leadership influences team service goal generation and orientation, eventually leading to improved performance. Furthermore, the effect of participative leadership on team service goal generation and orientation is positively moderated by team-inclusive climate. Data collected from 72 teams provide empirical support for the model, which shows how frontline service teams effectively function in the hospitality industry and highlights the significance of participative leadership, team service goal-seeking approach, and performance. Theoretical contributions and practical implications are also discussed.