The effect of biophilic design on customer's subjective well-being in the hotel lobbies. (September 2022)

• Record Type: Journal Article
• Authors: Song, Chengli; Ali, Faizan; Cobanoglu, Cihan; Nanu, Luana; Lee, Seung Hyun Jenna
• Is Part Of: Journal of hospitality and tourism management. Volume 52(2022)
• Page Start: 264
• Page End: 274
• Publication Date: 2022-09
• Subjects: Physical environment -- Biophilic design -- Self-image congruity -- Delight -- Subjective well-being -- Hotel lobby; Hospitality industry -- Management -- Periodicals; Tourism -- Management -- Periodicals; Hospitality industry -- Australia -- Management -- Periodicals; Tourism -- Australia -- Management -- Periodicals; Hospitality industry -- Management; Tourism -- Management; Australia; Electronic journals; Periodicals; 338.4791068
• DOI: 10.1016/j.jhtm.2022.07.008
• Languages: English
• ISSNs: 1447-6770

Abstract

Abstract: The current study explored customers' psychological responses caused by biophilic design in the context of hotels and investigated the relationship between self-image congruity, delight, and subjective well-being of hotel guests. Based on a 2 × 2 between-subject experimental design, 390 participants were randomly assigned to different manipulated conditions. Data were subjected to ANOVA, and the results show non-significant differences between biophilic elements and customer psychological reactions and subjective well-being. Moreover, the findings evoked that customer self-image congruity and delight evoked subjective well-being through regression analysis. Theoretical and managerial implications are also discussed.