Segmenting Chinese Tourists by the Expected Experience at Theme Parks. (12th August 2013)

• Record Type: Journal Article
• Authors: Chen, Shan; Lamberti, Lucio
• Is Part Of: International journal of engineering business management. Volume 5(2013)
• Publication Date: 2013-08-12
• Subjects: Experience -- Segmentation -- Satisfaction -- Loyalty -- World Exposition; Engineering -- Periodicals; Industrial management -- Periodicals; Engineering; Industrial management; Periodicals; 620.0068
• DOI: 10.5772/56605
• Languages: English
• ISSNs: 1847-9790

Abstract

In this paper, we propose an experiential approach to tourist segmentation aimed at overcoming the limits of both socio-demographic and context-specific approaches widely adopted in the literature and in practice. In this study, segmentation is carried out based upon the expected experiences of Chinese tourists at the Shanghai World Exposition. The segmentation reveals four tourist clusters with different interests in relation to their experiences in visiting the World Exposition. The clusters showed insignificant differences in the demographics but proved to be powerfully discriminant in determining tourists' satisfaction and loyalty, which affirms the potential of the tourist experience being a segmenting variable. Moreover, thanks to the analysis, an evaluation of the Shanghai World Exposition's success in terms of visitors' satisfaction is provided.