Do organizational citizenship behavior for the environment predict triple bottom line performance in manufacturing firms?. Issue 4 (8th June 2021)

• Record Type: Journal Article
• Authors: Khan, Noor Ullah; Irshad, Ateeq-ur-Rehman; Ahmed, Adeel; Khattak, Amira
• Is Part Of: Business process management journal. Volume 27:Issue 4(2021)
• Page Start: 1033
• Page End: 1053
• Publication Date: 2021-06-08
• Subjects: Organizational citizenship behavior for the environment -- Eco-initiatives -- Eco-civic-initiatives -- Eco-helping -- Sustainable performance -- Triple bottom line; Industrial management -- Periodicals; Reengineering (Management) -- Periodicals; Total quality management -- Periodicals; 658.4063
• DOI: 10.1108/BPMJ-01-2021-0007
• Languages: English
• ISSNs: 1463-7154

Abstract

Abstract : Purpose: Organizational citizenship behavior for the environment (OCBE) is vital for manufacturing firms' ability to improve their triple bottom line (TBL) performance. This study's objective was to examine the direct relationship between three OCBE key dimensions, i.e. eco-initiatives (EIs), eco-civic-initiatives and eco-helping (EH) and TBL performance, i.e. economic (ECOP), social (SOP) and environmental (ENP). Design/methodology/approach: The quantitative design was used based on the positivist approach. A sample of 350 manufacturing firms was targeted using random probability sampling via a survey questionnaire. The data were analyzed through the structural equation modeling (SEM) technique employing AMOS 24 software. Findings: Research findings confirmed a significant direct positive relationship between components of OCBE, i.e. EIs, eco-civic- initiatives and EH and TBL performance within ISO14001-certified Malaysian manufacturing firms. Research limitations/implications: This research presents vital implications for both managers and organizations. The findings revealed that the three OCBE key dimensions, i.e. (EIs, eco-civic-initiatives and EH) are essential for enhancing TBL performance (ECOP, SOP and ENP), respectively. Manufacturing firms should modify the traditional OCB toward pro-environmental OCBE to improve TBL performance. Originality/value: This research focuses on the impact of OCBE key types, i.e. EIs, eco-civic-initiatives and EH on TBL performance (ECOP, ENP and SOP) dimensions among ISO14001-certified Malaysian manufacturing firms.