The emerging science of content labeling: Contextualizing social media content moderation. (10th March 2022)

• Record Type: Journal Article
• Authors: Morrow, Garrett; Swire‐Thompson, Briony; Polny, Jessica Montgomery; Kopec, Matthew; Wihbey, John P.
• Is Part Of: Journal of the Association for Information Science and Technology. Volume 73:Number 10(2022)
• Page Start: 1365
• Page End: 1386
• Publication Date: 2022-03-10
• Subjects: Information science -- Periodicals; Information technology -- Periodicals; 020.5
• DOI: 10.1002/asi.24637
• Languages: English
• ISSNs: 2330-1635

Abstract

Abstract: In the online information ecosystem, a content label is an attachment to a piece of content intended to contextualize that content for the viewer. Content labels are information about information, such as fact‐checks or sensitive content warnings. Research into content labeling is nascent, but growing; researchers have made strides toward understanding labeling best practices to deal with issues such as disinformation, and misleading content that may affect everything from voting to health. To make this review tractable, we focus on compiling the literature that can contextualize labeling effects and consequences. This review summarizes the central labeling literature, highlights gaps for future research, discusses considerations for social media, and explores definitions toward a taxonomy. Specifically, this article discusses the particulars of content labels, their presentation, and the effects of various labels. The current literature can guide the usage of labels on social media platforms and inform public debate over platform moderation.