Exploring how junior design professionals cope with and learn from value-based conflicts. Issue 3 (3rd July 2022)

• Record Type: Journal Article
• Authors: van Onselen, Lenny; Valkenburg, Rianne; Snelders, Dirk
• Is Part Of: CoDesign. Volume 18:Issue 3(2022)
• Page Start: 355
• Page End: 377
• Publication Date: 2022-07-03
• Subjects: Collaboration -- values -- conflict -- coping -- reflection -- learning; Design -- Periodicals; Communication in design -- Periodicals; Artistic collaboration -- Periodicals; 745.2
• DOI: 10.1080/15710882.2020.1834584
• Languages: English
• ISSNs: 1571-0882

Abstract

ABSTRACT: This article explores how junior design professionals cope with value-based conflicts. We interviewed 22 design professionals about past and current value-based conflicts and the coping strategies adopted. Applying a grounded theory approach, we identified 11 types of coping strategies employed by junior design professionals. Our findings allowed us to clarify the nature of the coping process and localise value-based conflicts in the process of collaborative practice. During the coping process, professionals learn how to handle value-based conflicts through emotional release, developing a broader action repertoire, and engaging in timely action. We also identified transitions between specific coping strategies as junior designers learned from past conflicts and developed as a professional.