DESIGN-FOR-COST-AND-ENVIRONMENT: ONTOLOGICAL ANALYSIS AND COMPARISON OF SERVICE REPRESENTATION APPROACHES. (May 2020)

• Record Type: Journal Article
• Authors: Villanueva, M.; Yannou, B.; Leroy, Y.; Cluzel, F.; Vautier, M.; Vaija, S.
• Is Part Of: Proceedings of the Design Society: DESIGN Conference. Volume 1(2020)
• Page Start: 2197
• Page End: 2206
• Publication Date: 2020-05
• Subjects: ecodesign -- digital services -- design for x (DfX) -- design methods -- ontological analysis; Engineering design -- Congresses; Industrial design -- Congresses; 620.0042
• DOI: 10.1017/dsd.2020.130
• Languages: English
• ISSNs: 2633-7762

Abstract

Abstract: Brought by the need for competent approaches to assess the financial cost and environmental impact towards service design-for-cost-and-environment, this paper investigates on the following service representation approaches: Service Blueprinting, Process Chain Network, Business Process Model & Notation, and Customer Journey Mapping. An ontological analysis further compares their similarities and differences. Lastly, a table summarizes the findings, were further insights could be drawn to help service companies be more aware of both their spending and ecological responsibility.