CLOSING THE HUMAN-MACHINE DISCONNECT: DESIGN REQUIREMENTS FOR TWO EXTREME COMPANIONS FOR FUTURE AUTONOMOUS MOBILITY. (May 2020)

• Record Type: Journal Article
• Authors: Kong, P.; Cornet, H.; Frenkler, F.
• Is Part Of: Proceedings of the Design Society: DESIGN Conference. Volume 1(2020)
• Page Start: 1627
• Page End: 1636
• Publication Date: 2020-05
• Subjects: human-centred design -- industrial design -- empirical studies -- human-machine interfaces -- human-robot interaction; Engineering design -- Congresses; Industrial design -- Congresses; 620.0042
• DOI: 10.1017/dsd.2020.92
• Languages: English
• ISSNs: 2633-7762

Abstract

Abstract: In an era of increased automation in commuters' everyday life, addressing the disconnect caused by taking the human out of the loop is critical. This paper describes the development of two extreme Companions for a public autonomous bus interface in Singapore. Attributes were identified in a benchmarking study and tested in a survey to investigate local users' key preferences for must-have and ideal-to-have traits and Companion qualities. Finally, two contrasting Companion concepts are proposed and design strategies considering user expectations of Companions versus humans are discussed.