TOWARD A COMPREHENSIVE DEFINITION OF THE NON-USER. (May 2020)

• Record Type: Journal Article
• Authors: Augustin, L.; Kokoschko, B.; Wiesner, M.; Schabacker, M.
• Is Part Of: Proceedings of the Design Society: DESIGN Conference. Volume 1(2020)
• Page Start: 1853
• Page End: 1862
• Publication Date: 2020-05
• Subjects: user-centred design -- non-user -- industrial design -- integrated product development -- user integration; Engineering design -- Congresses; Industrial design -- Congresses; 620.0042
• DOI: 10.1017/dsd.2020.124
• Languages: English
• ISSNs: 2633-7762

Abstract

Abstract: The user has been very well defined over the last decades. With human-centered design becoming more widely applied within various industries, the user's needs are being taken into account more than ever. What is often overlooked is the user's counterpart: the non-user. Integrating the non-user into modern development projects provides great additional value. This paper is compiling current definitions in order to analyse them within the context of product development and to make a contribution toward a comprehensive definition of the non-user that can be applied to various disciplines.