Best and worst performing health facilities: A positive deviance analysis of perceived drivers of primary care performance in Nepal. (September 2022)

• Record Type: Journal Article
• Authors: Lewis, Todd P.; Aryal, Amit; Mehata, Suresh; Thapa, Astha; Yousafzai, Aisha K.; Kruk, Margaret E.
• Is Part Of: Social science & medicine. Volume 309(2022)
• Publication Date: 2022-09
• Subjects: Primary care -- Quality of care -- Nepal -- Positive deviance -- Qualitative methods; Social medicine -- Periodicals; Medical anthropology -- Periodicals; Public health -- Periodicals; Psychology -- Periodicals; Medicine -- Periodicals; Medicine -- Periodicals; Médecine sociale -- Périodiques; Anthropologie médicale -- Périodiques; Santé publique -- Périodiques; Psychologie -- Périodiques; Médecine -- Périodiques; Electronic journals; 362.105
• DOI: 10.1016/j.socscimed.2022.115251
• Languages: English
• ISSNs: 0277-9536

Abstract

Abstract: Primary care services are on average of low quality in Nepal. However, there is marked variation in performance of basic clinical and managerial functions between primary health care centers. The determinants of variation in primary care performance in low- and middle-income countries have been understudied relative to the prominence of primary care in national health plans. We used the positive deviance approach to identify best and worst performing primary health care centers in Nepal and investigated perceived drivers of best performance. We selected eight primary health care centers in Province 1, Nepal, using an index of basic clinical and operational activities to identify four best and four worst performing primary health care centers. We conducted semi-structured, in-depth interviews with managers and clinical staff from each of the eight primary health care centers for a total of 32 interviews. We identified the following factors that distinguished best from worst performers: 1) Managing the facility effectively, 2) engaging local leadership, 3) building active community accountability, 4) assessing and responding to facility performance, 5) developing sources of funding, 6) compensating staff fairly, 7) managing clinical staff performance, and 8) promoting uninterrupted availability of supplies and equipment. These findings can be used to inform quality improvement efforts and health system reforms in Nepal and other similarly under-resourced health systems. Highlights: Local leaders and health workers felt good management was key to best performance. Best performers reported strong leadership at both the facility and local levels. Community accountability was also seen as a critical enabler of top performance. Leaders of worst performers were less responsive to facility and community needs.