Organisational maturity and project success in healthcare: the mediating effect of project management. (25th September 2022) - Gomes, Jorge
One of the challenges that healthcare organisations face today is to obtain better organisational performance, reliable information, and faster quality services at prices that should be affordable to all. To fulfil this goal, healthcare organisations require more comprehensive and integrated approaches to reducing operational inefficiencies and to be able to achieve the planned benefits from investments. The adoption of Health Information Systems (HIS) is one way that has been used to achieve these goals. However, investments in HIS have brought increasing complexity to projects. Organisations have systematically adopted project management and maturity models to respond to these challenges. We propose and test a mediation model in which organisational maturity promotes the success of those HIS projects in the healthcare sector where project management practices are included in the process. The results confirm that higher levels of organisational maturity increase project management practices, which, in turn generates more successful HIS projects.