Capability Traps Impeding Homeless Services: A Community-Based System Dynamics Evaluation. Issue 45 (27th May 2019)

• Record Type: Journal Article
• Authors: Fowler, Patrick J.; Wright, Kenneth; Marcal, Katherine E.; Ballard, Ellis; Hovmand, Peter S.
• Is Part Of: Journal of social service research. Issue 45:Number 3(2019)
• Page Start: 348
• Page End: 359
• Publication Date: 2019-05-27
• Subjects: Continuum of care -- homelessness -- network governance -- collaboration -- capability trap -- community-based system dynamics; Social service -- Research -- Periodicals; Social service -- Periodicals; 361.305
• DOI: 10.1080/01488376.2018.1480560
• Languages: English
• ISSNs: 0148-8376

Abstract

Abstract: Continuums of Care (CoCs) are the primary coordinating bodies for homeless services in the United States. However, the complexities involved in delivering homeless services across interagency networks challenges coordination and system improvement. CoC governance, planning, and service provision have received little attention in academic literature, and thus, Continuums attempt to manage complex systems with little guidance. This evaluation applied community-based system dynamics with homeless consumers and service providers to (1) identify capability traps that impede services delivery and to (2) engage stakeholders in a structured system improvement process. Results revealed organizational structures for governance and planning that inhibit system outcomes. Insights led to policy and practice recommendations for the homeless system.