Linking ostracism with employee negligence behavior: a moderated mediation model. Issue 11 (10th September 2022)

• Record Type: Journal Article
• Authors: Aliza, Komal; Shaheen, Sadia; Malik, Muhammad Jawad; Zulfiqar, Sehar; Batool, Syeda Azra; Ahmad-ur-Rehman, Muhammad; Javed, Ayesha
• Is Part Of: Service industries journal. Volume 42:Issue 11/12(2022)
• Page Start: 872
• Page End: 896
• Publication Date: 2022-09-10
• Subjects: Workplace ostracism -- negligence behavior -- emotional exhaustion -- task interdependence; 职场排斥，过失行为，情绪耗竭，任务互依; Service industries -- Periodicals; Service industries -- Great Britain -- Periodicals; 338.4
• DOI: 10.1080/02642069.2021.1933456
• Languages: English
• ISSNs: 0264-2069

Abstract

ABSTRACT: The work-related antecedents of negative behavior are well known, but less is known about cross-domain antecedents, specifically how workplace ostracism affects negligence behavior. Our study aims to address this limitation by considering the Stress-Non-Equilibrium-Compensation (SNEC) Approach and Conservation of Resources (COR) Theory; we propose a moderated mediation model wherein workplace ostracism instigates nurse's negligence behavior through emotional exhaustion, and task interdependence act as the boundary condition. The current study proposed and empirically tested the moderated mediation model. A time-lagged three-wave survey design was utilized and data was collected from (N = 402) nurses. The findings indicate that emotional exhaustion could mediate the relationship between ostracism and nurses' negligence behavior. Furthermore, the results from the moderated mediation analysis suggest that the mediation of emotional exhaustion is moderated by task interdependence such that with a higher level of task interdependence, the mediation effect of emotional exhaustion becomes weaker. Theoretical and managerial implications are discussed.