From Motives to Actions: A Study of Citizen Engagement in Health and Human Service Contracts. Issue 3 (17th February 2021)

• Record Type: Journal Article
• Authors: Amirkhanyan, Anna; Lambright, Kristina; Islam, Shahriar
• Is Part Of: International journal of public administration. Volume 44:Issue 3(2021)
• Page Start: 181
• Page End: 191
• Publication Date: 2021-02-17
• Subjects: Citizen participation -- citizen engagement -- contracting -- public-private partnerships -- human services; Public administration -- Periodicals; 351.05
• DOI: 10.1080/01900692.2019.1672186
• Languages: English
• ISSNs: 0190-0692

Abstract

ABSTRACT: Analyzing data from 93 semi-structured interviews, this paper identifies common forms of citizen participation, motives driving these efforts, uses of feedback, and engagement challenges. It also explores interrelationships among these aspects of participation. The findings suggest that organizations with more motives for engagement offered a wider array of opportunities for participation and used the input in more ways. In addition, organizations more active in engaging citizens and using feedback were more likely to experience challenges. This study highlights the complexity of public participation and encourages public and private managers to be informed about its many benefits and barriers.