Issues in Capturing and Utilizing Non-Functional Requirements along the Road to Servitization. (May 2022)

• Record Type: Journal Article
• Authors: Toller, C. N. K.; Johansson, C.; Bertoni, M.
• Is Part Of: Proceedings of the Design Society. Volume 2(2022)
• Page Start: 623
• Page End: 632
• Publication Date: 2022-05
• Subjects: product-service systems (PSS) -- requirements management -- case study -- value-driven design; Industrial design -- Congresses; Engineering design -- Congresses; 620.0042
• DOI: 10.1017/pds.2022.64
• Languages: English
• ISSNs: 2633-7762

Abstract

Abstract: The design process aims to maximize the value in the end solution. For traditional manufacturing firms pursuing a servitization strategy, non-functional requirements become more important compared to before. Therefore, this paper investigates issues in capturing and utilizing non-functional requirements for value creation in a servitizing firm. A single case study was conducted, which resulted in six issues across the design process. It was evident from the research that the firm requires new support to enable a better inclusion of non-functional requirements in the design process.