A capability model for public administration interoperability. Issue 8 (13th September 2020)

• Record Type: Journal Article
• Authors: Almeida Prado Cestari, José Marcelo; Loures, Eduardo de Freitas Rocha; Santos, Eduardo Alves Portela; Panetto, Hervé
• Is Part Of: Enterprise information systems. Volume 14:Issue 8(2020)
• Page Start: 1071
• Page End: 1101
• Publication Date: 2020-09-13
• Subjects: Interoperability models -- capability model -- diagnosis -- assessment -- decision making -- public administration; Information storage and retrieval systems -- Periodicals; Management information systems -- Periodicals; Electronic commerce -- Periodicals; 658.4038011
• DOI: 10.1080/17517575.2018.1564154
• Languages: English
• ISSNs: 1751-7575

Abstract

ABSTRACT: Interoperability is a critical factor for entities that operate in collaborative/cooperative environments. Performing an interoperability diagnosis based on a reference model allows an organization to know its strengths and prioritize actions, improving performance and maturity. In public administration, this issue is more emphasized due to national or international policies. This paper proposes a Public Administration Interoperability Capability Model (PAICM) that describes intervals of expected results regarding the capability degree of certain attributes. The PAICM was applied to a government information technology agency, enabling the identification of the different barriers affecting organizational performance and a stratified analysis of the potential interoperability.