Collaborative innovation and human-machine networks. Issue 11 (1st November 2020)

• Record Type: Journal Article
• Authors: Kattel, Rainer; Lember, Veiko; Tõnurist, Piret
• Is Part Of: Public management review. Volume 22:Issue 11(2020)
• Page Start: 1652
• Page End: 1673
• Publication Date: 2020-11-01
• Subjects: Digital government -- collaborative innovation -- network governance -- human-machine interaction -- Estonia; Local government -- Periodicals; Public administration -- Periodicals; 351.05
• DOI: 10.1080/14719037.2019.1645873
• Languages: English
• ISSNs: 1471-9037

Abstract

ABSTRACT: As technology and automation are increasingly introduced to the public sector, the design of technology starts to influence how and with whom the public organizations collaborate. Machine-to-machine and human-to-machine interactions progressively delineate the space for innovation: who is involved, how they interact with each other, how the interactions are structured and what behaviours or actions emerge. The article asks: under which conditions does technology enhance or hinder collaboration? Through two exploratory case studies of transversal coordination and collaboration, this study shows that digital technology is not neutral, but it may act as a syntax of how public services evolve over time.