Cite
HARVARD Citation
Li, Z. et al. (2020). Examining the joint impact of relationship norms and service failure severity on consumer responses. Journal of public relations research. 32 (1), pp. 76-91. [Online].
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Li, Z. et al. (2020). Examining the joint impact of relationship norms and service failure severity on consumer responses. Journal of public relations research. 32 (1), pp. 76-91. [Online].