Cite
HARVARD Citation
Van Herck, R. et al. (2020). "Can you send us a PM please?" Service recovery interactions on social media from the perspective of organizational legitimacy. Discourse, context & media. p. . [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Van Herck, R. et al. (2020). "Can you send us a PM please?" Service recovery interactions on social media from the perspective of organizational legitimacy. Discourse, context & media. p. . [Online].