Diagnostic and Interactive Use of PMM by Japanese Local Governments: Does the Context Affect the Fitness of Use?. Issue 1 (2nd January 2021)

• Record Type: Journal Article
• Authors: Yetano, Ana; Matsuo, Takami; Oura, Keisuke
• Is Part Of: Public performance & management review. Volume 44:Issue 1(2021)
• Page Start: 28
• Page End: 57
• Publication Date: 2021-01-02
• Subjects: Bureaucratic culture -- diagnostic and interactive use -- Japanese local governments -- performance measurement and management -- predictability; Civil service -- Labor productivity -- Periodicals; Civil service -- Labor productivity -- United States -- Periodicals; Government productivity -- Periodicals; Government productivity -- United States -- Periodicals; Public administration -- Periodicals; Public administration -- United States -- Periodicals; Civil service -- Labor productivity; Government productivity; Public administration; United States; Periodicals; 351.05
• DOI: 10.1080/15309576.2020.1817108
• Languages: English
• ISSNs: 1530-9576

Abstract

Abstract: Efforts to "reinvent" government have emphasized the importance of performance measurement and management (PMM) systems to improve government operations. Although it seems clear why organizations adopt PMM systems, less is known about their actual consequences. This study, using a survey to Japanese local government departments, explores whether different uses of PMM and their interaction with the context (predictability and bureaucratic culture) can affect the impact of PMM on organizational performance. Results show that using PMM, not only having it, is not enough to generate performance improvements. It is shown that the fitness of use to the local government context is the way to foster performance. A strong bureaucratic culture shows a positive relation with performance in the Japanese setting.