Value Creation in the Public Service Ecosystem: An Integrative Framework. (15th March 2022)

• Record Type: Journal Article
• Authors: Osborne, Stephen P.; Powell, Madeline; Cui, Tie; Strokosch, Kirsty
• Is Part Of: Public administration review. Volume 82:Number 4(2022)
• Page Start: 634
• Page End: 645
• Publication Date: 2022-03-15
• Subjects: United States -- Politics and government -- Periodicals; Public administration -- Periodicals; 350
• DOI: 10.1111/puar.13474
• Languages: English
• ISSNs: 0033-3352

Abstract

Abstract: This article develops the concept of the "public service ecosystem" across four levels—the institutional, service, individual, and beliefs levels . It does this by integrating service management and marketing theory with public administration and management theory . Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter‐relationships across these levels . It concludes with the key implications for public administration and management theory and pactice .