Inflammatory bowel disease patient‐reported quality assessment should drive service improvement: a national survey of UK IBD units and patients. Issue 4 (1st June 2022)

• Record Type: Journal Article
• Authors: Hawthorne, A. Barney; Glatter, Jackie; Blackwell, Jonathan; Ainley, Rachel; Arnott, Ian; Barrett, Kevin J.; Bell, Graham; Brookes, Matthew J.; Fletcher, Melissa; Muhammed, Rafeeq; Nevill, Alan M.; Segal, Jonathan; Selinger, Christian P.; St. Clair Jones, Anja; Younge, Lisa; Lamb, Christopher A.
• Other Names: Andrews Charlie investigator.; Arnott Ian investigator.; Barrett Kevin investigator.; Bell Graham investigator.; Bhatnagar Gauraang investigator.; Blackwell Jonathan investigator.; Bloom Stuart investigator.; Bramwell Caroline investigator.; Brookes Matthew J. investigator.; Burman Andrew investigator.; Cairnes Vida investigator.; Crook Kay P. investigator.; Dobson Elizabeth investigator.; Epstein Jenny investigator.; Faiz Omar investigator.; Feakins Roger M. investigator.; Fletcher Melissa investigator.; Garrick Vikki investigator.; Keetarut Katie investigator.; Hawthorne A. Barney investigator.; Lamb Christopher A. investigator.; Lee Margaret investigator.; Meade Uchu investigator.; Muhammed Rafeeq investigator.; Murdock Andrew investigator.; Pitney‐Hall Nicola investigator.; Rochford Andrew investigator.; Rowse Georgina investigator.; Sagar Peter investigator.; Segal Jonathan investigator.; Selinger Christian P. investigator.; Sleet Sarah investigator.; St. Clair Jones Anja investigator.; Taylor Stuart A. investigator.; Wakeman Ruth investigator.; Weaver Sean investigator.; Younge Lisa investigator.;
• Is Part Of: Alimentary pharmacology & therapeutics. Volume 56:Issue 4(2022)
• Page Start: 625
• Page End: 645
• Publication Date: 2022-06-01
• Subjects: Digestive organs -- Diseases -- Treatment -- Periodicals; Digestive organs -- Effect of drugs on -- Periodicals; Gastrointestinal system -- Diseases -- Treatment -- Periodicals; Gastrointestinal system -- Effect of drugs on -- Periodicals; 615.73
• DOI: 10.1111/apt.17042
• Languages: English
• ISSNs: 0269-2813

Abstract

Summary: Background: Healthcare service provision in inflammatory bowel disease (IBD) is often designed to meet targets set by healthcare providers rather than those of patients. It is unclear whether this meets the needs of patients, as assessed by patients themselves. Aims: To assess patients' experience of IBD and the healthcare they received, aiming to identify factors in IBD healthcare provision associated with perceived high‐quality care. Methods: Using the 2019 IBD standards as a framework, a national benchmarking tool for quality assessment in IBD was developed by IBD UK, comprising a patient survey and service self‐assessment. Results: 134 IBD services and 9757 patients responded. Perceived quality of care was lowest in young adults and increased with age, was higher in males and those >2 years since diagnosis. No hospital services met all the national IBD standards for recommended workforce numbers. Key metrics associated with patient‐reported high‐ quality care were: identification as a tertiary centre, patient information availability, shared decision‐ making, rapid response to contact for advice, access to urgent review, joint medical/surgical clinics, and access to research (all p < 0.001). Higher numbers of IBD nurse specialists in a service was strongly associated with patients receiving regular reviews and having confidence in self‐management and reporting high‐ quality care. Conclusions: This extensive patient and healthcare provider survey emphasises the importance of aspects of care less often measured by clinicians, such as communication, shared decision‐ making and provision of information. It demonstrates that IBD nurse specialists are crucial to meeting the needs of people living with IBD. Abstract :