Reassertion of Esteem for the Hospital Library's Role during the COVID-19 Pandemic: A Case Study. Issue 3 (3rd July 2022)

• Record Type: Journal Article
• Authors: San-José-Montano, Blanca; Pacios, Ana R.; García-Carretero, Rafael
• Is Part Of: Journal of hospital librarianship. Volume 22:Issue 3(2022)
• Page Start: 190
• Page End: 203
• Publication Date: 2022-07-03
• Subjects: Assessment of user satisfaction -- communication with users -- library hospital -- new covid-19 services; Hospital libraries -- Administration -- Periodicals; Medical informatics -- Periodicals; 027.662
• DOI: 10.1080/15323269.2022.2088202
• Languages: English
• ISSNs: 1532-3269

Abstract

ABSTRACT: The Móstoles University Hospital Library in Madrid, Spain, conducts a yearly survey to determine user satisfaction with its support for caring, teaching and research endeavors. In 2020 the yearly questionnaire also contained items on the new services introduced by the library to help users deal with the effects of the health crisis faced by the hospital. The results revealed that the library continued to be among staff's most highly esteemed providers of high quality information. Librarians have been key players in a time of uncertainty, enabling healthcare professionals to find the information needed during a scenario in which decisions could not be adopted lightly.