Delivering Edinburgh: uncovering the digital geography of platform labour in the city. Issue 8 (2nd July 2020)

• Record Type: Journal Article
• Authors: Gregory, Karen; Maldonado, Miguel Paredes
• Is Part Of: Information, communication & society. Volume 23:Issue 8(2020)
• Page Start: 1187
• Page End: 1202
• Publication Date: 2020-07-02
• Subjects: Platform urbanism -- urban hacking -- platform labour; Information technology -- Social aspects -- Periodicals; Information technology -- Economic aspects -- Periodicals; Information technology -- Political aspects -- Periodicals; Internet -- Periodicals; World Wide Web -- Periodicals; 303.4833
• DOI: 10.1080/1369118X.2020.1748087
• Languages: English
• ISSNs: 1369-118X

Abstract

ABSTRACT: This article makes visible the unseen and obscured cycling routes of on-demand, app-based food couriers in Edinburgh, Scotland, drawing from qualitative research (twenty-five interviews with riders), original digital data gathered through smartphone apps, and a custom-made mapping workflow developed in collaboration with student researchers and used by Deliveroo riders to track and map their delivery work. Qualitative research among riders suggests the presence of 'two Edinburghs, ' or a city divided not only by its physical geography but by the navigation of risks. Riders actively discuss the strategies they use to negotiate the city and stay safe while working, and the geolocalised digital data they produce reveal the ways in which such negotiations become collective navigations throughout the city. By exploring, visualising, and mapping these navigations, this article uses unique data to illustrate how on-demand food couriers create, modify, and reproduce social space in the city. We suggest that forms of urban platform hacking, when coupled with qualitative work, constitute a powerful instrument to challenge top-down urban narratives that foreground the integrated, optimised flow of resources and labour as a hegemonic vector in the city.