The impact of workplace bullying on hotel employees' well-being: Do organizational justice and friendship matter?. Issue 4 (13th February 2019)

• Record Type: Journal Article
• Authors: Hsu, Fu-Sung; Liu, Yuan-an; Tsaur, Sheng-Hshiung
• Is Part Of: International journal of contemporary hospitality management. Volume 31:Issue 4(2019)
• Page Start: 1702
• Page End: 1719
• Publication Date: 2019-02-13
• Subjects: Well-being -- Organizational justice -- Workplace bullying; Hospitality industry -- Management -- Periodicals; 647.94068
• DOI: 10.1108/IJCHM-04-2018-0330
• Languages: English
• ISSNs: 0959-6119

Abstract

Abstract : Purpose: The purpose of this study was to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and hotel employees' well-being. Design/methodology/approach: The research sample included 310 entry-level employees of international tourism hotels in Taiwan. This study adopted hierarchical regression for data analysis. Findings: The study found that workplace bullying negatively impacted on hotel employees' well-being. Organizational justice and workplace friendship had significantly positive effects on hotel employees' well-being. Compared with workplace friendship, organizational justice had a significant moderating effect on the relationship between workplace bullying and hotel employees' well-being. Originality/value: In the research fields of hospitality, past studies failed to use organizational justice and workplace friendship to moderate the relationship between workplace bullying and hotel employees' well-being. This study confirmed that organizational justice could effectively buffer the negative effect of workplace bullying on hotel employees' well-being.