An integrated ANP–QFD approach for prioritization of customer and design requirements for digitalization in an electronic supply chain. Issue 4 (1st December 2020)

• Record Type: Journal Article
• Authors: TS, Deepu; V, Ravi
• Is Part Of: Benchmarking. Volume 28:Issue 4(2021)
• Page Start: 1213
• Page End: 1246
• Publication Date: 2020-12-01
• Subjects: Analytic network process (ANP) -- Quality function deployment (QFD) -- Integrated supply chain -- Electronics supply chain; Benchmarking (Management) -- Periodicals; Total quality management -- Periodicals; 658.562
• DOI: 10.1108/BIJ-06-2020-0298
• Languages: English
• ISSNs: 1463-5771

Abstract

Abstract : Purpose: Supply chain efficiency can be enhanced by integrating the activities in supply chain through digitalization. Advancements in digital technologies has facilitated in designing robust and dynamic supply chain by bringing in efficiency, transparency and reduction in lead times. This research tries to identify and prioritize the customer requirements and design requirements for effective integration of supply chain through digitalization. Design/methodology/approach: The key nine customer requirements and 16 design requirements applicable for an electronics company were shortlisted in consultation with the experts from the company and academia. An integrated analytic network process (ANP) and quality function deployment (QFD) methodology has been applied for prioritizing the customer and design requirements. The relative importance and interdependence of these requirements were identified and a House of Quality (HOQ) is constructed. Findings: The HOQ constructed has prioritized and identified interrelationships among customer requirements and design requirements for effective supply chain digitalization. These findings could be effectively used by managers for planning the objectives on long-term, medium-term and short-term basis. Originality/value: This study tries to bridge the gap of identifying and prioritizing the design and customer requirements for effective supply chain integration through digitalization. The results could aid practicing managers and academicians in decision-making on supply chain digitalization process.