The impact of emotional intelligence and servant leadership on employee job satisfaction. Issue 2 (27th January 2021)

• Record Type: Journal Article
• Authors: Jha, Pallavi; Bhattacharya, Sanjay
• Is Part Of: International journal of innovation science. Volume 13:Issue 2(2021)
• Page Start: 205
• Page End: 217
• Publication Date: 2021-01-27
• Subjects: Emotional intelligence -- Productivity -- Training effectiveness -- Job satisfaction -- Servant leadership; Creative thinking -- Periodicals; Creative ability -- Periodicals; Creative ability in business -- Periodicals; Creative ability in technology -- Periodicals; Technological innovations -- Periodicals; 153.35
• DOI: 10.1108/IJIS-09-2020-0169
• Languages: English
• ISSNs: 1757-2223

Abstract

Abstract : Purpose: The concept of emotional intelligence (EI) and servant leadership (SL) are two variables that have been essential for the organization leaders to ensure a healthy and happy work–life for their subordinates. The purpose of this study to be conducted was for leaders understand the role EI and SL play in maintaining employee job satisfaction and help them to create engaging environment and bring effectiveness in the work productivity of the assets. Design/methodology/approach: Quantitative method was used and a total of 150 people were taken as a sample which consisted of several leaders and their subordinates and an emotional intelligence questionnaire by NHS and SL: multidimensional questionnaire was floated to rate the leaders EI and SL behavior comparing it with the leaders self-rating. The result was analyzed using SPSS, Pearson correlation and regression was used to understand the significance level and reliability of all the independent and dependent variables, respectively. Findings: Through correlation and regression, it was found that presence of EI and SL style in a leader plays a huge role in employee job satisfaction. It was also found that EI and SL are the substantial predictor which have positive impact over employee job satisfaction. Originality/value: The outcome of the study will help the leaders understand the significance that the EI and SL have in their role to maintain employee job satisfaction, as well as the training and development measures for leaders.