Cite
HARVARD Citation
Sahhar, Y. et al. (2021). Towards a circumplex typology of customer service experience management practices: a dyadic perspective. Journal of service theory and practice. 31 (3), pp. 366-395. [Online].
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Sahhar, Y. et al. (2021). Towards a circumplex typology of customer service experience management practices: a dyadic perspective. Journal of service theory and practice. 31 (3), pp. 366-395. [Online].