Cite
HARVARD Citation
Shank, D. et al. (2019). Who's responsible? Representatives' autonomy alters customers' emotion and repurchase intentions toward organizations. Journal of consumer marketing. 36 (1), pp. 155-167. [Online].
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Shank, D. et al. (2019). Who's responsible? Representatives' autonomy alters customers' emotion and repurchase intentions toward organizations. Journal of consumer marketing. 36 (1), pp. 155-167. [Online].