Emotional intelligence and tourist experience: a perspective article. Issue 1 (13th September 2019)
- Record Type:
- Journal Article
- Title:
- Emotional intelligence and tourist experience: a perspective article. Issue 1 (13th September 2019)
- Main Title:
- Emotional intelligence and tourist experience: a perspective article
- Authors:
- Prentice, Catherine
- Abstract:
- Abstract : Purpose: This paper aims to discuss how emotional intelligence can be incorporated into the tourism sector to enhance tourist experience. Design/methodology/approach: The paper reviews and synthetises current research on emotional intelligence and tourism research. Findings: Emotional intelligence is proposed to be incepted into the tourism context through its influence on the service encounter between tourism service representatives and tourists. Originality/value: The paper provides a fresh view on tourist experience and suggests applying emotional intelligence into the tourism context to enhance tourist experience.
- Is Part Of:
- Tourism review. Volume 75:Issue 1(2020)
- Journal:
- Tourism review
- Issue:
- Volume 75:Issue 1(2020)
- Issue Display:
- Volume 75, Issue 1 (2020)
- Year:
- 2020
- Volume:
- 75
- Issue:
- 1
- Issue Sort Value:
- 2020-0075-0001-0000
- Page Start:
- 52
- Page End:
- 55
- Publication Date:
- 2019-09-13
- Subjects:
- Emotional intelligence -- Tourist experience -- Tourism -- Service encounter
Tourism -- Periodicals
338.479105 - Journal URLs:
- http://info.emeraldinsight.com/products/journals/journals.htm?PHPSESSID=balbg3dcoeq51m3dr786snrh91&id=tr ↗
http://www.emeraldinsight.com/journals.htm?issn=1660-5373 ↗
http://www.emeraldinsight.com/ ↗ - DOI:
- 10.1108/TR-06-2019-0243 ↗
- Languages:
- English
- ISSNs:
- 1660-5373
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 8870.922363
British Library DSC - BLDSS-3PM
British Library STI - ELD Digital store - Ingest File:
- 22222.xml