Cite
HARVARD Citation
Guchait, P. et al. (2019). Examining stealing thunder as a new service recovery strategy: impact on customer loyalty. International journal of contemporary hospitality management. 31 (2), pp. 931-952. [Online].
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Guchait, P. et al. (2019). Examining stealing thunder as a new service recovery strategy: impact on customer loyalty. International journal of contemporary hospitality management. 31 (2), pp. 931-952. [Online].