The dynamic stimulus of social media marketing on purchase intention of Indonesian airline products and services. Issue 2 (30th May 2020)

• Record Type: Journal Article
• Authors: Moslehpour, Massoud; Dadvari, Alaleh; Nugroho, Wahyudi; Do, Ben-Roy
• Is Part Of: Asia Pacific journal of marketing and logistics. Volume 33:Issue 2(2021)
• Page Start: 561
• Page End: 583
• Publication Date: 2020-05-30
• Subjects: Social media marketing -- Trust -- Perceived value -- purchase intention; Marketing -- Asia -- Periodicals; Marketing -- Pacific Area -- Periodicals; Business logistics -- Asia -- Periodicals; Business logistics -- Pacific Area -- Periodicals; Consumer behavior -- Asia -- Periodicals; Consumer behavior -- Pacific Area -- Periodicals; 381.095
• DOI: 10.1108/APJML-07-2019-0442
• Languages: English
• ISSNs: 1355-5855

Abstract

Abstract : Purpose: The present paper aims to explore the antecedents and consequences of social media marketing (SMM) subsets on consumers' purchase intentions of Indonesian airline products and services. We propose a research framework to empirically test the influence and interaction of factors, including entertainment (ENT), and interaction (INT) through the effect of trust (TR), and perceived value (PV) as mediators on purchase intention (PI). Design/methodology/approach: The study employs an online survey to collect data. We collect 301 qualified questionnaires and employ structural equation modeling (SEM) to test the proposed model. The research findings enrich our understanding of the mediating role of TR and PV. Trust and perceived value significantly mediate the relationship between SMM factors and PI during initial stages of decision-making toward purchasing airline products and services. Findings: Research findings provide support for most hypotheses regarding the significant influence of the variables proposed in the model. Furthermore, trust mediates the relationship between two of the SMM factors (INT and ENT) and purchase intention. Notably, perceived value mediates the link between entertainment and purchase intention. Originality/value: This study successfully offers a model to examine the influence of social media marketing on Indonesian consumers' purchasing intentions of airline products and services. Social media marketing components progressively impact the fundamentals of purchase intention, creating a new marketing communication style. These changes generate new opportunities and challenges for companies. This study provides a better understanding of how social media factors influence Indonesian consumers' initial decision to purchase airline products and services.