Cite
HARVARD Citation
Cheng, B. et al. (2019). Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia's hotel industry. International journal of quality and service sciences. 11 (2), pp. 187-203. [Online].
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Cheng, B. et al. (2019). Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia's hotel industry. International journal of quality and service sciences. 11 (2), pp. 187-203. [Online].