Critical success factors in the management of ideas as an essential component of innovation and business excellence. Issue 3 (6th September 2018)

• Record Type: Journal Article
• Authors: Santos, Gilberto; Afonseca, José; Lopes, Nuno; Félix, Maria João; Murmura, Federica
• Is Part Of: International journal of quality and service sciences. Volume 10:Issue 3(2018)
• Page Start: 214
• Page End: 232
• Publication Date: 2018-09-06
• Subjects: Critical success factors -- Suggestion systems; Service industries -- Quality control -- Periodicals; Service industries -- Quality control -- Statistics -- Periodicals; Service industries -- Management -- Periodicals; Service industries -- Management -- Statistics -- Periodicals; 338.4
• DOI: 10.1108/IJQSS-05-2017-0051
• Languages: English
• ISSNs: 1756-669X

Abstract

Abstract : Purpose: This research aims to focus on the idea management system (IMS) with the main purpose of identifying and describing the factors that promote success in managing ideas, grounded on the analysis of case studies. Design/methodology/approach: The method used consists of a case study and semi-structured interviews with those directly responsible for the management of ideas from four companies, which are presented in this paper. Findings: The main findings, critical for the success of an IMS, are as follow: the involvement of top management, evidence of results, establishment of goals and objectives, dissemination of good results, willingness to share and develop ideas, complete transparency in the management of ideas, maintenance of dynamic and proactive attitudes and mainly recognition. All have been described. Research limitations/implications: This work presents a preliminary framework for further research toward the study of CSFs inherent to IMSs that is still bound by the limited number of case studies presented. Further research should be undertaken to broaden and consolidate the presented CFSs and their pertinence. Originality/value: This study, although limited to four case studies, presents conclusive results that support managers of suggestion systems/IMSs in improving or deploying such systems. The main factors were identified and described. They can contribute to the effectiveness of employee suggestion system. It can be reasoned from this investigation that the contributions from employees toward the success of a company leads to excellence in business.