Cite
HARVARD Citation
Prashar, A. (2021). Quality management for high-contact professional service firms: a multiple-case evidence from Indian law firms. International journal of quality & reliability management. 38 (2), pp. 413-436. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Prashar, A. (2021). Quality management for high-contact professional service firms: a multiple-case evidence from Indian law firms. International journal of quality & reliability management. 38 (2), pp. 413-436. [Online].