Cite
HARVARD Citation
Mohd-Any, A. et al. (2019). To fly or not to fly? An empirical study of trust, post-recovery satisfaction and loyalty of Malaysia Airlines passengers. Journal of service theory and practice. 29 (5), pp. 661-690. [Online].
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Mohd-Any, A. et al. (2019). To fly or not to fly? An empirical study of trust, post-recovery satisfaction and loyalty of Malaysia Airlines passengers. Journal of service theory and practice. 29 (5), pp. 661-690. [Online].