Product⋎service system configuration: a generic knowledge-based model for commercial offers. Issue 4 (16th February 2021)
- Record Type:
- Journal Article
- Title:
- Product⋎service system configuration: a generic knowledge-based model for commercial offers. Issue 4 (16th February 2021)
- Main Title:
- Product⋎service system configuration: a generic knowledge-based model for commercial offers
- Authors:
- Guillon, Delphine
Ayachi, Rania
Vareilles, Élise
Aldanondo, Michel
Villeneuve, Éric
Merlo, Christophe - Abstract:
- Abstract : At a time when modes of consumption are rapidly evolving, consumer attitudes and expectations are changing. Today, customers want more and more products and services that can be customised to their needs. Furthermore, they are more willing to pay for usage of a product rather than ownership. On the other hand, companies are adding more and more services to the products they are bringing to market in order to create added value and differentiate themselves from their competitors. To adapt to these new market trends, companies now have to offer their customers a more sophisticated catalog of solutions, in both product and services, including all conceivable combinations of the two. The aim of this article is to propose a generic knowledge-based model, dedicated to commercial offer configuration which is able to cope with the whole variety of solutions a company can deliver. To our knowledge, although some works on product configuration, service and product-service system configuration exist, none of them is generic enough to support product, service and product-service configuration at the same time when defining commercial offers. In this article, after giving a state-of-the-art assessment of product and service configurations, the need for a generic model able to cover the whole range and diversity of commercial offers is established, a knowledge-based model is defined and its relevance is demonstrated on seven use-cases coming from secondary and tertiary sectorAbstract : At a time when modes of consumption are rapidly evolving, consumer attitudes and expectations are changing. Today, customers want more and more products and services that can be customised to their needs. Furthermore, they are more willing to pay for usage of a product rather than ownership. On the other hand, companies are adding more and more services to the products they are bringing to market in order to create added value and differentiate themselves from their competitors. To adapt to these new market trends, companies now have to offer their customers a more sophisticated catalog of solutions, in both product and services, including all conceivable combinations of the two. The aim of this article is to propose a generic knowledge-based model, dedicated to commercial offer configuration which is able to cope with the whole variety of solutions a company can deliver. To our knowledge, although some works on product configuration, service and product-service system configuration exist, none of them is generic enough to support product, service and product-service configuration at the same time when defining commercial offers. In this article, after giving a state-of-the-art assessment of product and service configurations, the need for a generic model able to cover the whole range and diversity of commercial offers is established, a knowledge-based model is defined and its relevance is demonstrated on seven use-cases coming from secondary and tertiary sector companies. … (more)
- Is Part Of:
- International journal of production research. Volume 59:Issue 4(2021)
- Journal:
- International journal of production research
- Issue:
- Volume 59:Issue 4(2021)
- Issue Display:
- Volume 59, Issue 4 (2021)
- Year:
- 2021
- Volume:
- 59
- Issue:
- 4
- Issue Sort Value:
- 2021-0059-0004-0000
- Page Start:
- 1021
- Page End:
- 1040
- Publication Date:
- 2021-02-16
- Subjects:
- product configuration -- service configuration -- knowledge-based model -- customer–supplier relationship -- commercial offer definition
Factory management -- Periodicals
658.57 - Journal URLs:
- http://www.tandfonline.com/toc/tprs20/current ↗
http://www.tandfonline.com/ ↗ - DOI:
- 10.1080/00207543.2020.1714090 ↗
- Languages:
- English
- ISSNs:
- 0020-7543
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 4542.486000
British Library DSC - BLDSS-3PM
British Library STI - ELD Digital store - Ingest File:
- 22158.xml