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HARVARD Citation
He, Y. et al. (2020). Managing negative word-of-mouth: the interplay between locus of causality and social presence. Journal of services marketing. 34 (2), pp. 137-148. [Online].
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He, Y. et al. (2020). Managing negative word-of-mouth: the interplay between locus of causality and social presence. Journal of services marketing. 34 (2), pp. 137-148. [Online].