Servitization as a competitive difference in humanitarian logistics. Issue 4 (16th October 2018)

• Record Type: Journal Article
• Authors: Heaslip, Graham; Kovács, Gyöngyi; Grant, David B.
• Is Part Of: Journal of humanitarian logistics and supply chain management. Volume 8:Issue 4(2018)
• Page Start: 497
• Page End: 517
• Publication Date: 2018-10-16
• Subjects: Servitization -- Service -- Humanitarian logistics -- Research agenda; Humanitarian assistance -- Management -- Periodicals; Emergency management -- Periodicals; Disaster relief -- Periodicals; Business logistics -- Periodicals; 361.26
• DOI: 10.1108/JHLSCM-08-2017-0042
• Languages: English
• ISSNs: 2042-6747

Abstract

Abstract : Purpose: The purpose of this paper is to present a literature review and conceptual consideration of servitization in humanitarian logistics (HL) and provide a research agenda for HL scholars and insight for practitioners and by doing so will fill a gap in existing research and practice. Design/methodology/approach: The paper uses a literature-based approach that extends concepts usually applied in a commercial context to the area of HL. Findings: The paper initiates a discourse on the importance of taking into account servitization in developing and managing effective emergency relief chains. This paper argues that a broader servitization paradigm needs to be integrated for international humanitarian organisations (IHOs) to maintain a competitive advantage. Originality/value: The authors investigate servitization as a management innovation in IHOs and plot a research agenda for scholars.