Exploring the everyday life information needs and the socio-cultural adaptation barriers of Syrian refugees in Scotland. Issue 5 (23rd July 2018)

• Record Type: Journal Article
• Authors: Martzoukou, Konstantina; Burnett, Simon
• Is Part Of: Journal of documentation. Volume 74:Issue 5(2018)
• Page Start: 1104
• Page End: 1132
• Publication Date: 2018-07-23
• Subjects: Community -- Refugees -- Citizenship -- Everyday life -- Social integration -- Health literacy -- Integration -- Adaptation -- Barriers -- Syrian; Documentation -- Periodicals; Library science -- Periodicals; 025
• DOI: 10.1108/JD-10-2017-0142
• Languages: English
• ISSNs: 0022-0418

Abstract

Abstract : Purpose: This paper presents the research findings of the "Syrian New Scots' Information Literacy Way-finding practices" research project, funded by the Information Literacy Group of the Chartered Institute of Library and Information Professionals. The purpose of this paper is to explore the information needs of "Syrian New Scots" (the preferred name for refugees in Scotland), their habitual and adaptive information literacy practices and the barriers and enablers they encounter within their new socio-cultural setting via their interactions with people, tools and processes. Design/methodology/approach: Primary data were collected via interviews with three Local Authority Leads for Syrian Resettlement and focus groups with Syrian New Scots in three geographical locations in Scotland: two rural areas and one urban. Syrian research subjects were also involved in a drawing exercise that helped to contextualise the findings. Findings: The main information needs expressed by participants revolved around the learning of English language which was linked to addressing health-related information needs, well-being and community engagement. All participants also highlighted the issue of socio-cultural differences in fulfilling everyday life information needs (such as health and housing). Information provision to Syrian New Scots requires a more structured process that acknowledges personalised information needs and it is tailored to the different stages of the adaptation process. The findings suggest that the "ways of knowing" that Syrian refugees bring with them are converging information experiences of past and new knowledge structures gained via different socio-cultural and migration experiences. Originality/value: The research findings of this project will be of interest to local and regional support organisations and community volunteer groups who contribute to the social well-being and social integration of Syrian refugees. In addition, they may be of interest to public libraries due to their role as centres for educational and cultural orientation sessions, and as places of support for newly settled Syrian refugees and the communities that embrace them.