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HARVARD Citation
Wang, K. et al. (2020). Investigating apology, perceived firm remorse and consumers' coping behaviors in the digital media service recovery context. Journal of service management. pp. 421-439. [Online].
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Wang, K. et al. (2020). Investigating apology, perceived firm remorse and consumers' coping behaviors in the digital media service recovery context. Journal of service management. pp. 421-439. [Online].