Cite
HARVARD Citation
Tian, X. et al. (2020). A new approach of social media analytics to predict service quality: evidence from the airline industry. Journal of enterprise information management. 33 (1), pp. 51-70. [Online].
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Tian, X. et al. (2020). A new approach of social media analytics to predict service quality: evidence from the airline industry. Journal of enterprise information management. 33 (1), pp. 51-70. [Online].