Accessibility of distance library services for deaf and hard of hearing users. Issue 3 (28th September 2018)

• Record Type: Journal Article
• Authors: Getts, Erica; Stewart, Katie
• Is Part Of: Reference services review. Volume 46:Issue 3(2018)
• Page Start: 439
• Page End: 448
• Publication Date: 2018-09-28
• Subjects: Academic libraries -- Distance learning -- Accessibility -- Library services -- Electronic resources -- Deaf and hard of hearing; Reference books -- Bibliography -- Periodicals; Reference services (Libraries) -- Periodicals; 025.52
• DOI: 10.1108/RSR-03-2018-0032
• Languages: English
• ISSNs: 0090-7324

Abstract

Abstract : Purpose: This paper aims to review existing literature on distance library services for individuals with disabilities with a specific focus on deaf and hard of hearing (D/HH) users and provide strategies for creating an online library that is accessible to this community. Design/methodology/approach: The authors reviewed articles covering distance library services for D/HH users and then identified specific parts of the Web Content Accessibility Guidelines (WCAG ) 2.0 that are applicable to the D/HH community. By using the literature, strategies for developing and purchasing accessible electronic library resources are presented. Findings: While there is a breadth of literature focused on creating accessible resources for online libraries, there is a gap when it comes to D/HH users. Libraries can cater to this community by providing text-based alternatives for all library instructional materials and working closely with vendors to ensure that library databases are accessible. Practical implications: The authors present strategies for creating and converting electronic resources and services that are accessible to D/HH users. Originality/value: This paper fills a gap in literature by addressing fully online library services for users with disabilities with a particular focus on meeting the needs of D/HH users in a distance-learning environment.