EFQM model for overall excellence of Indian thermal power generating sector. Issue 3 (19th February 2019)

• Record Type: Journal Article
• Authors: Dubey, Manoj; Lakhanpal, Pooja
• Is Part Of: TQM journal. Volume 31:Issue 3(2019)
• Page Start: 319
• Page End: 339
• Publication Date: 2019-02-19
• Subjects: EFQM excellence model -- TQM -- Indian thermal power generating sector -- Organizational overall excellence; Total quality management -- Periodicals; 658.562
• DOI: 10.1108/TQM-07-2018-0090
• Languages: English
• ISSNs: 1754-2731

Abstract

Abstract : Purpose: The generic nature of business excellence models and arbitrary approaches followed by organizations to achieve excellence has triggered new approaches to attain excellence; one such approach is to have country- and industry-specific model. World Energy Council has developed an Energy Trilemma Index, which gives relative energy performances of almost 125 countries based on comprehensive energy matrix (affordability, availability and environment impact). Presently, India ranks at 91 as per this index thereby making this sector prudent case for specific excellence model for sector's overall excellence. The purpose of this paper is to propose European Foundation for Quality Management (EFQM) model with Indian thermal power generating sector specific factors. Design/methodology/approach: The study followed a research approach that combines literature review, qualitative and quantitative techniques. This includes analysis of the literature related to the subject, qualitative analysis to validate gap areas around EFQM model and identify factors critical to Indian thermal power sector. Quantitative analysis was done using SmartPLS 3.2.7 software for structural equation modeling–partial least square. Findings: The research proposes inclusion of Indian thermal power generating sector specific factors in EFQM model, which in turn portrays balanced set of results and corresponding enablers for achieving excellence in the sector. The biggest take away will be sustained and effective contribution toward society and environment by this sector. Originality/value: This is first of its kind study in India and globally for thermal power generating sector. It will trigger quality consciousness among power generating companies. For India, such excellence mission will definitely help nation to improve efforts toward 24×7 electricity and electricity to all.